Help & FAQ

How do I order online?

To purchase on the yd. website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order. 

COVID-19 Update?

Here at yd. we've always had your back when it comes to finding the perfect outfit for your next event.

We've been closely following guidelines and practices regarding COVID-19 and with that in mind, have decided to close our stores in NZ in line with current restrictions.

From Friday 29/10/21 6:00PM we welcome our VIC customers back in selected stores. The wellbeing of our customers, team and communities are our highest priority. Please check in vis the QR code & wear a face mask in line with government health orders. We respect individual choice, but by law we may only serve fully vaccinated customers at this time. If you would kindly have your vaccination certificate ready to show our team, we will be happy to serve you.

Why does the item in my bag now say it is unavailable?

yd. products are very popular and do sell out often. Unfortunately, when you add items to your bag it doesn’t mean the item is reserved. The items will still be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order. 

Can I cancel my order or change the size/color?

We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Not to worry, we have a very flexible return policy! Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.

You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.

Why Is Part/All Of My Order Cancelled?

Whilst a rare occurrence, from time to time some items or all items in your order might be cancelled due to quality control/ stock availability. In the event that this happens, we will automatically refund your order and fast track it so you can have your money back ASAP (normally up to 3 working days). If you need any other info regarding your order please contact our customer service team. 

What do I do if the item I am looking for says it has "Sold Out"?

yd is often in high demand and our products, especially our top picks, do sell out quickly! If you’ve seen something you really must have, then we suggest you order it straight away to avoid disappointment. 

Gift Card Purchases

Our gift cards can only be purchased using Credit Card or PayPal as of this time. We are currently working on more payment options for you.

What payment methods do you accept?

yd. accept payment via; VISA, MasterCard, American Express, Paypal, Zip Pay, Openpay, Humm, Laybuy and Afterpay both instore and via our online store.

Your card will be debited as soon as your order is processed. The transaction will appear on your statement as yd.

Unfortunately, we don’t accept cheques or money orders.

Paying With Afterpay

Why Wait? You can now get what you want now and pay it off over 4 x fortnightly payments!

There is no interest & your order is shipped straight away.


  1. Select afterpay as your payment method at checkout.
  2. Get your instant approval online .
  3. Receive your goods immediately and pay them off in 4 equal installments.

What You Need:

  1. An Australian Visa or Mastercard
  2. To be over 18 Years of age
  3. To live in Australia

The Details:

  • If you fail to make a payment on the due dates, you will be charged a late fee of $10 and an additional $7 fee if your payment remains overdue a week later.
  • Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not yd.
  • Refunds may be made by returning your item(s) to our online store or in-store at any yd. destination - you will just need to bring in your Afterpay reference number.
Paying With Zip Pay

With Zip you can buy now and pay later on your own terms.

Zip is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card.

To create a Zip pay account today click here

Paying with Openpay

Buy now. Pay smarter with Openpay. No Interest.

Spread your payments over weekly or fortnightly instalments up to 2 years depending on your purchase

Shop now with openpay if you already have an account, or

To create an Openpay account today click here

Paying With Laybuy

Laybuy is interest-free shopping. Get it now. Pay over 6 weeks.

Select LAYBUY at checkout and schedule your payments weekly

Shop now with Laybuy if you already have an account, or

To create a Laybuy account today click here

Paying with Humm

Humm is the easiest way to buy the things you love, now.

Spread your payments over weekly or fortnightly instalments up to 5 years depending on your purchase

Shop now with Humm if you already have an account, or

To create a Humm account today click here

How secure is my credit card and personal information?

Your security while shopping online with yd. is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.

Can I see my past orders?

Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account. 

The website won't allow me to proceed through checkout

Our best suggestion would be to clear your recent browsing history and cookies as this will generally resolve the issue for you.

If you have cleared your recent browsing history and cookies and you are still experiencing issues processing your order, please contact our online customer service team at with a screen shot of any error messages you are receiving and the method of payment you are attempting to use so that we may troubleshoot this further for you.


For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$.

How do I let you know if my details have changed?

Just Login to the website using your email address and password and on the "My Account" page choose the "Update my details" button. Make sure you check your spelling for addresses and contact information before you save your updated details. 

How do I know what size I am?

yd. has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.

If you are still unsure after checking out our size guide, we suggest heading into any of our stores to get fitted out by one of our friendly team members. 

What is yd.'s policy on returns and exchange?

Returns couldn’t be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. yd. is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.

If you are unable to make it into one of our stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.

Purchases made in store are unable to be returned or exchanged via the online store, you will need to attend one of our physical stores.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.

If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. You would need to contact our online support team via and they will be able to assist you with a free faulty return. 

If you need further details please view our detailed returns policy page.

How much does delivery cost?

Australian Domestic Orders
yd. charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $80 with standard delivery will be delivered for FREE. (However from time to time yd. reserves the right to offer free delivery.)

New Zealand Orders
yd. charges a flat rate of $20.00 for standard delivery on all orders under $120. Orders over $120 will be delivered for FREE.

How long will it take for my order to arrive?

Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received. With current COVID restrictions, Australia Post is experiencing an influx of orders which may cause delays in some parts of NSW, SA & VIC.

Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.

New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.

Which courier company do you use?

Australian Domestic Orders

We use Australia Post or Star Track for all our deliveries.

Can I track my order?

Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website. 

For further information, please refer to our deliveries page. 

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us at

We are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays.

What is the best way to view the yd. website?

yd. continually monitors to ensure the website is compatible with the latest browser updates for the most optimal user experience. We test extensively using the following desktop, tablet and mobile browsers.

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Samsung
  • Internet Explorer
  • Opera

If you choose to use an operating system or browser not listed you may experience difficulties.

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