Help & FAQ
To purchase on the yd. website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order.
For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$. For international customers (excluding New Zealand) the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer
yd. products are very popular and do sell out often. Unfortunately, when you add items to your bag it doesn’t mean the item is reserved. The items will still be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order.
We want to get your order out to you as soon as possible, so once you have clicked the "Process Order" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.
You are able to change your order while you are still browsing and shopping. You will need to go to "My Bag". Here you can delete a product by clicking on the "X" next to the "Qty" field, or change the quantity by clicking the "up" or "down" arrows.
yd is often in high demand and our products, especially our top picks, do sell out quickly! If you’ve seen something you really must have, then we suggest you order it straight away to avoid disappointment.
yd. accept payment via; VISA, MasterCard, American Express, Paypal and Afterpay both instore and via our online store.
Your card will be debited as soon as your order is processed. The transaction will appear on your statement as yd.
Unfortunately, we don’t accept cheques or money orders.
Why Wait? You can now get what you want now and pay it off over 4 x fortnightly payments!
There is no interest & your order is shipped straight away.
- Select afterpay as your payment method at checkout.
- Get your instant approval online .
- Receive your goods immediately and pay them off in 4 equal installments.
What You Need:
- An Australian Visa or Mastercard
- To be over 18 Years of age
- To live in Australia
- If you fail to make a payment on the due dates, you will be charged a late fee of $10 and an additional $7 fee if your payment remains overdue a week later.
- Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not yd.
- Refunds may be made by returning your item(s) to our online store or in-store at any yd. destination - you will just need to bring in your Afterpay reference number.
Your security while shopping online with yd. is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.
To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.
Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account.
Our best suggestion would be to clear your recent browsing history and cookies as this will generally resolve the issue for you.
If you have cleared your recent browsing history and cookies and you are still experiencing issues processing your order, please contact our online customer service team at firstname.lastname@example.org with a screen shot of any error messages you are receiving and the method of payment you are attempting to use so that we may troubleshoot this further for you.
yd. has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.
If you are still unsure after checking out our size guide, we suggest heading into any of our stores to get fitted out by one of our friendly team members.
Returns couldn’t be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. yd. is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.
If you are unable to make it into one of our stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.
Purchases made in store are unable to be returned or exchanged via the online store, you will need to attend one of our physical stores.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.
If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. You would need to contact our online support team via email@example.com and they will be able to assist you with a free faulty return.
If you need further details please view our detailed returns policy page.
Australian Domestic Orders yd. charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $85 with standard delivery will be delivered for FREE. (However from time to time yd. reserves the right to offer free delivery.)
New Zealand Orders yd. charges a flat rate of $20.00 for standard delivery on all orders under $150. Orders over $150 will be delivered for FREE.
Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.
Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.
New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.
Australian Domestic Orders
We use Australia Post or Star Track for all our deliveries.
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website.
For further information, please refer to our deliveries page.
If there is a problem with your order, please email us at firstname.lastname@example.org.
We are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays.
yd. Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.
Our site does not support certain Chrome Browser extensions such as UBlock. Please disable these extensions or whitelist our site if you experience issues. You may experience certain display issues if using the Opera browser.
|Operating System|| Internet Explorer 8, 9 & 10 & above || Firefox 25 & above || Safari 5.0 & above ||Chrome 5.0 & above|
Windows 2000, XP, Vista, 7
Macintosh OSX 10.2 and above
If you choose to use an operating system or browser not listed you may experience difficulties.
Once your order has been dispatched from our warehouse and arrives to Borderfree to be on-forwarded, you will receive an email from Borderfree with all of your tracking information included as well as a trackable link. Once you have placed your order, please allow up to 4 business days to receive your international tracking number.
You can also track the progress of your international package(s) here.