Help & FAQ
To purchase on the yd. website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order.
Here at yd. we've always had your back when it comes to finding the perfect outfit for your next event.
We've been closely following guidelines and practices regarding COVID-19 and with that in mind, have decided to re-open all stores (across AU & NZ) with some additional necessary precautions.
yd. products are very popular and do sell out often. Unfortunately, when you add items to your bag it doesn’t mean the item is reserved. The items will still be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order.
We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Not to worry, we have a very flexible return policy! Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.
You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.
Whilst a rare occurrence, from time to time some items or all items in your order might be cancelled due to quality control/ stock availability. In the event that this happens, we will automatically refund your order and fast track it so you can have your money back ASAP (normally up to 3 working days). If you need any other info regarding your order please contact our customer service team.
yd is often in high demand and our products, especially our top picks, do sell out quickly! If you’ve seen something you really must have, then we suggest you order it straight away to avoid disappointment.
yd. accept payment via; VISA, MasterCard, American Express, Paypal, Zip Pay and Afterpay both instore and via our online store.
Your card will be debited as soon as your order is processed. The transaction will appear on your statement as yd.
Unfortunately, we don’t accept cheques or money orders.
Your security while shopping online with yd. is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.
To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.
Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account.
Our best suggestion would be to clear your recent browsing history and cookies as this will generally resolve the issue for you.
If you have cleared your recent browsing history and cookies and you are still experiencing issues processing your order, please contact our online customer service team at firstname.lastname@example.org with a screen shot of any error messages you are receiving and the method of payment you are attempting to use so that we may troubleshoot this further for you.
For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$.
yd. has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.
If you are still unsure after checking out our size guide, we suggest heading into any of our stores to get fitted out by one of our friendly team members.
Returns couldn’t be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. yd. is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.
If you are unable to make it into one of our stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.
Purchases made in store are unable to be returned or exchanged via the online store, you will need to attend one of our physical stores.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.
If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. You would need to contact our online support team via email@example.com and they will be able to assist you with a free faulty return.
If you need further details please view our detailed returns policy page.
Australian Domestic Orders yd. charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $80 with standard delivery will be delivered for FREE. (However from time to time yd. reserves the right to offer free delivery.)
New Zealand Orders yd. charges a flat rate of $20.00 for standard delivery on all orders under $120. Orders over $120 will be delivered for FREE.
Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.
Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.
New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.
Australian Domestic Orders
We use Australia Post or Star Track for all our deliveries.
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website.
For further information, please refer to our deliveries page.
If there is a problem with your order, please email us at firstname.lastname@example.org.
We are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays.
yd. continually monitors to ensure the website is compatible with the latest browser updates for the most optimal user experience. We test extensively using the following desktop, tablet and mobile browsers.
- Internet Explorer
If you choose to use an operating system or browser not listed you may experience difficulties.