You can return your online order to your nearest yd. store for free, or you can lodge an online return* for a flat rate fee of $9.60.

* Please note, in-store purchases cannot be returned online and must be returned in-store. Want to return in-store? Find your nearest yd. store here.

To be eligible for a refund, please ensure:

- It is within 365 days from the date of purchase or delivery

- You have proof of purchase

- The item has not been worn or washed and is in original condition with all tags and tickets still attached.

If you meet the above requirements, please follow the below steps to create an online return:

- You can easily submit and print your return label from here

- You will need your online order number (beginning with YW) and email address you used to place your original order

- Select the items you are returning, once completed you will receive a return label

- Pack your items - Seal your parcel and place the return label on the outside, then drop off at your nearest Australia Post Office, Australia Post Box or Australia Post Parcel Locker

- Please note - At this time we cannot facilitate exchanges online.

- For health reasons, returns cannot be accepted on the purchase of underwear, unless exhibiting a genuine manufacturing fault.

Should you prefer to exchange, we can facilitate this through any of our yd. stores. We highly suggest calling your local store to ensure stock is available.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange, or a credit note in any yd. store, provided the garments have not been worn.

We aim to process returns within 24-48hrs of receiving them at our warehouse, noting high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but have not yet received a refund, please contact us here or call 1300 121 293.

INTERNATIONAL RETURNS

If you have purchased from outside Australia or New Zealand and wish to make a return, please find our international returns address here. Please note that international returns are to be organised and covered by the customer.

WHAT IF MY ITEM IS FAULTY?

As a valued customer of yd. there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

- is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);

- does not do all the things you would reasonably expect it to or is not fit for purpose; or 

- does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality, you may be entitled to a repair, replacement or refund. If you believe there is a fault with an item, please refer to our, in-store and online return options below:

For items originally purchased in-store, please return the item to your nearest yd. store.

For items originally purchased online, and to be eligible for a refund, you will need to follow the below steps:

- Submit your request for a faulty return label from home here

- You will need your online order number (beginning with YW) and email address you used to place your original order

- Select the faulty reason option, upload clear images of the faulty item along with a description of why the item is considered faulty. Once completed an assessment of the image will be made and if approved, you will receive a return label

- Pack your items - Seal your parcel and place the return label on the outside, then drop off at your nearest Australia Post Office, Australia Post Box or Australia Post Parcel Locker.

 To receive a replacement or refund, you must be able to

- Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item, and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase)

- Return the product to us.

Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.