RETURNS

We want you to enjoy your purchases and shopping with us which is why we have a range of return options available to you.

You can return your online order to your nearest yd. store for free, or you can lodge an online return* for a flat rate fee of $9.60.

* Please note, instore purchases cannot be returned online and must be returned in store.

To find your nearest yd. store, visit the store locator here.

 

To be eligible for a refund, you will need to ensure:

• It is within 365 days from the date of delivery.
• You have proof of purchase.
• The item has not been worn or washed and is in original condition with the swing ticket still attached.

 

If you meet the above requirements, please follow the below 3 steps:

1. Click the Return’s Portal link here – You will need your order number (beginning with YW) and email address. 
2. Select the items you are returning, once completed you will receive a return label.
3. Repack your items, place the return label on your parcel and drop it off at any New Zealand Posting box or Post Office. 

 
We cannot facilitate exchanges online, however, you're more than welcome to return the items here that you no longer wish to keep and purchase the new size/item desired through our website.

For health reasons, there are no returns on the purchase of underwear unless exhibiting a genuine manufacturing fault.

Should you prefer to exchange, we can facilitate this through any of our yd. stores. We highly suggest calling your local store to ensure stock is available.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange, or a credit note in any yd. store, provided the garments have not been worn.

 

We aim to process returns within 24-48hrs of receiving them in our warehouse, noting high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered and have not yet received a refund, please contact us here or call +61 2 5661 6122

 

OTHER INTERNATIONAL RETURNS

If you have purchased from outside Australia and New Zealand and wish to return your items, please find our returns address here. Please note that international returns are to be organised and covered by the customer.  

 

WHAT IF MY ITEM IS FAULTY?

The yd. team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, you may lodge your faulty return through our Return’s Portal link here.

Refunds cannot be guaranteed without prior photographic evidence of the fault.

A product is considered faulty or not acceptable quality if it:

• Is not safe, lasting or without faults (considering what would reasonably be expected for the type of product and its cost)
• Does not do all the things you would reasonably expect it to or is not fit for purpose; or
• Does not match the description made by us, on packaging and labels, or via promotions or advertising.