We want you to enjoy your purchases and shopping with us which is why we have a range of return options available to you.

You can return your online order to your nearest yd. store for free, or you can lodge an online return* for a flat rate fee of $9.60.

* Please note, instore purchases cannot be returned online and must be returned in store.

To find your nearest yd. store, visit the store locator here.

 

To be eligible for a refund, you will need to ensure:

• It is within 365 days from the date of delivery.
• You have proof of purchase.
• The item has not been worn or washed and is in original condition with the swing ticket still attached.

If you meet the above requirements, please follow the below steps:

1. You can easily print your return label from here
2. You will need your online order number (beginning with YW) and email address you used to place your original order. 
3. Select the items you are returning, once completed you will receive a return label.
4. Re pack your items, place the return label on your parcel and post your parcel back to us by taking it to your post office, Australia post box or Australia post parcel locker

 
We cannot facilitate exchanges online, however, you're more than welcome to return the items here that you no longer wish to keep and purchase the new size/item desired through our website.

For health reasons, there are no returns on the purchase of underwear unless exhibiting a genuine manufacturing fault.

Should you prefer to exchange, we can facilitate this through any of our yd. stores. We highly suggest calling your local store to ensure stock is available.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange, or a credit note in any yd. store, provided the garments have not been worn.

We aim to process returns within 24-48hrs of receiving them in our warehouse, noting high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered and have not yet received a refund, please contact us here or call 1300 12 12 YD (1300 121 293)

 

OTHER INTERNATIONAL RETURNS

If you have purchased from outside Australia and New Zealand and wish to return your items, please find our returns address here Please note that international returns are to be organised and covered by the customer.

 

WHAT IF MY ITEM IS FAULTY?

As a valued customer of yd., there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

1. Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
2. Does not do all the things you would reasonably expect it to or is not fit for purpose; or 
3. Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality, you may be entitled to a repair, replacement or refund. If you believe there is a fault with an item, please refer to our, in Store and online return options below:

 

For items originally purchased in store, please return the item to your nearest yd. store, visit the store locator here

 

For items originally purchased online and to be eligible for a refund, you will need to follow the below steps:

1. Submit your request for a faulty return online label from home here
2. You will need your online order number (beginning with YW) and email address you used to place your original order. 
3. Select the faulty reason option, upload clear images of the faulty item along with a description of why the item is considered faulty. Once completed and assessment of the image will be made and if approved, you will receive a return label.
4. Repack your items, place the return label on your parcel and post your parcel back to us by taking it to your post office, Australia post box or Australia post parcel locker. 

 To receive a replacement or refund, you must be able to

1. Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
2. Return the product to us

Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.